MEET THE TEAM


Introducing  the Aeronet Management Team. If you make the move to Aeronet Software you will be dealing with each of us at some point during your journey. We are here to ensue your journey is as smooth and seemless as possilbe along with a dedication to building a long lasting business relationship. We look forward to meeting every member of your team!

Greg Wallace

SALES & SUPPORT

Greg will ensure you are fully informed about all aspects of our products and services and introduce you to how we do things here at Aeronet.

Aaron Shipman

EVALUATION & ANALYSIS

Aaron is our problem solver. He will help you complete an evaluation of our product and establish any process improvement opportunities for your company.

Marty Pine

PROJECT INVESTMENT

Marty will manage your project investment schedules, provide all cost breakdown and manage your Service Level Agreements. 

Jodie Squires

SUPPORT & TRAINING

Jodie and her support team will be with you every step of the way. With their guidance and support your team will soon become Aeronet Power Users.

THE FIVE PHASES


Transitioning to Aeronet will involve Five Critical Phases with a strong emphasis on connecting systems, process and people. Each phase has its own Tasks (what we will do), Deliverables (what you will get) and Milestones (key points of delivery along the way), and each will be elaborated on as the project unfolds. Based on previous experience, we can estimate the investment required per phase, however providing a fixed cost for your transition to Aeronet can only be done after the completion 

ANALYSIS & EVALUATION

ONBOARDING

GO LIVE
& TRAINING

ONGOING
SUPPORT

CUSTOMIZATION

ANALYSIS & EVALUATION


The purpose of the Analysis & Evaluation Phase is to establish a clear list of your company’s requirements. We install a fully functional demo version of Aeronet. This will enable complete testing and comprehensive understanding of the system, all while work-flows are mapped, and existing processes mirrored or improved upon.

All costs for this phase will be submitted in a clear Evaluation Statement of Work provided before we commence work.    

The Analysis & Evaluation Phase allows the Project Team to list your requirements against existing Aeronet functionality. These are then categorized into three responses: 

CAN DEMO – Aeronet meets this requirement “Out of the box”. 

CAN CONFIGURE – With some configuration, Aeronet meets this requirement. 

CAN DEVELOP – With some custom development by our Product team, we can meet this requirement. 

We also prioritize these requirements with you into “Must Have” and

“Should Have”, to help us focus on what is most important to your business. 

At the end of this phase, we will be able to Demonstrate all CAN DEMO and

CAN CONFIGURE requirements, and provide a quote for any MUST HAVE requirements that require development. 

It is possible that after phase 1. The decision is that Aeronet is not a good fit. In this case, you are welcome to take the Requirements Document to market to find a more suitable solution. 

We will then provide you with a Statement of Work for your approval for the Onboarding Phase. 

​ONBOARDING


This phase of the project is about working with Stakeholders to ensure all the requirements established in the Evaluation Phase have been met. 

The Aeronet Evaluation Document evolves into a detailed Project Plan with the requirements becoming “User Accepted”. 

We expect small tweaks and tune ups at the Onboarding phase to get your installation to your liking. All of these are covered by the Onboarding Statement of Work with costs quoted to you before commencement of this phase. 

Reports, stationery and forms are developed and final setup is completed. Your company’s install Is moved to a live production server, backups commence, and a go live day is set. 

 End User training is planned and scheduled, with help documentation

(User Journeys) drafted for users. 

GO LIVE & SUPPORT


At this point, you are ready to go live, and will have a Customer Care Agreement in place. Your ongoing costs for the Product Subscription, and Customer Care Services as per proposal are submitted to you for approval. 

End User training is completed and help documentation. User Journeys are published for end users. 

We will then provide you with a Statement of Work for your approval for the Ongoing Support Phase. 

ONGOING SUPPORT


The Aeronet team is dedicated to ensuring that your transition to Aeronet is seamless, and that ongoing use is made easy through continued support. Our friendly support staff will manage your queries into the future when help is required. We provide multiple levels of Customer Care offerings, depending on your level of capability and support requirements. We will work with you on any extra requirements discovered during Onboarding. 

Additional User Training can be requested as required and are covered by a separate Training Statements of Work as outlined in your Customer Care Agreement. 

CUSTOMIZATION


Aeronet is fully customizable to your business processes. Customization and additional development is quoted on a task by task basis. Any customization required will be fully quoted before any work commences. Estimated costs in the proposal are for budget purposes only – subject to the completion of the Analysis & Evaluation Phase. 

Additional Development can be commissioned on a “Buy or Wait” basis at any time. All good ideas from users are put on the Road-map and they all, eventually, will become part of the product. 

These Feature Requests can viewed at our Support Portal...

http://help.aeronetsoftware.co...

Funding the development helps us deliver these new features quicker and hence we offer the “buy or wait” option for our users. 

If the development costs are a good ROI for your work-flow then it becomes win/win. 

New development releases are continuous. Development can be requested as required and are covered by separate statements of work as outlined in your Customer Care Agreement. 

We work using an Agile methodology that helps us quickly deliver software to our clients. This is based on the Scrum methodologies, with some of our own special sauce thrown in for good measure. User requirements are gathered using User Stories (As a [“Who”] I want/need to [“What”], so I can [“Why”]. We then design the delivery of the user story [“How”] and prioritize those User Stories into Sprints [“When”]). 

Agile is an extremely effective way of focusing software teams on delivery outcomes and listening to User Feedback so we can iterate our solutions towards what real users need. 

JOURNEY SUMMARY


Below is a  brief summary of what to expect during each phase along with explanation about the documentation associated with each. If you have questions about any of the phases please dont hesitate to contact Greg, Aaron or Marty. They will be happy to talk you through it.

A Proposal is created & approved

The Analysis & Evaluation Statement of Work is approved

ANALYSIS & EVALUATION PHASE COMMENCES


1.  Evaluation install created

2.   A Requirements Document is completed

3.  A Project Plan is approved

4.  Stakeholder Introductory Product Overview Presentation

5.  An EMAPS process mapping workshop is completed (if required)

6.  An Onboarding Statement of Work is created & approved

ONBOARDING PHASE COMMENCES


1.  User Journeys are presented to stakeholders

2.  A Master Services Agreement is created & approved

3.  A Training Statements of Work is created & approved

GO LIVE & TRAINING PHASE COMMENCES


1.  User Journeys are presented to end users

2.  Training is commenced

3.  The Customer Care Agreement is created & approved

ONGOING SUPPORT PHASE COMMENCES


1.  The Customer Care Agreement is reviewed annually

2.  Ongoing End User Training


CUSTOMIZATION IF REQUIRED


1.  A Feature Request Quotation is created & approved 

2.  Feature Request development commences

3.  Feature Requests delivered



DOCUMENT DEFINITIONS


A Proposal will provide an overall estimate of costs for budget purposes. Accurate costs can only be provided at the commencement of each phase.

An Analysis & Evaluation Statement of Work will provide a details project scope, list of tasks and deliverables that you can expect during phase 1, as well as a full cost breakdown. 

An Aeronet Requirements Document is prepared for you as part of the Analysis & Evaluation Phase. An EMAPS workshop helps us to create a picture of what processes your company currently has in place. Your processes are mapped and any areas that could be improved are identified and documented. Any processes that do not correspond to any of Aeronets User Journeys are grouped and analyzed. This document will establish if Aeronet is a good fit for your business as it is, or whether it requires some form of customization.

A detailed Project Plan is created. It outlines tasks, deliverables and timelines. This document will become the collaboration tool used by all key stakeholders and users.

An Onboarding Statement of Work will outline the Onboarding Phase and provide a full cost breakdown of phase 2.

An Training Statement of Work purpose is to provide a training program based on the requirements of your company. A individually tailored training schedule will be presented in this document. 

A Master Services Agreement is a legal document outlining responsibilities. Its purpose being to make sure both parties are clear in areas such as, data ownership, cancellation policies, security, warranties etc. This document must be signed before Go-Live can proceed.

The Customer Care Agreement will outline the level of support provided by our Helpdesk. We will suggest the best plan for your company based on your requirements.

COMPANY CREDENTIALS


2005 - A Parent Company called Module Ltd was formed by Jonathan Bowen, Joshua Camp and Aaron Shipman.

Jonathan and Joshua own Oceania Aviation Ltd, one of New Zealands largerst aviation companies. Aaron Shipman is the former owner of Digital River Ltd. Jonathan and Joshua’s Avaition expertise combined with Aaron’s Digital information background formed the start of a strong partnership which embarked on a journey to build  a world leading aviation software product called Aeronet.

2017 - The parent company name was changed to Aeronet to help strengthen the brand and eliminate any confusion for customers.

2019 - With a small team of ten people, Aeronet continues to provide the aviation industry with innovative software solutions. Currently we support 65 companies around the world, some of them large, some small. See our full customer list below.


WHO DO WE SUPPORT?

New Zealand
Advanced Flight
Aeromotive Aircraft Engineering Specialists
Aerospread Ltd
Air Gisborne
Avcraft Engineering
Beck Helicopters
Field Air
Hamilton Aero Maintenance Ltd
Helisupport
HeliTrips
Heliworks
ICEA LtdInflite Charters Ltd
Kiwi Air
Milford Sound Scenic Flights
North Shore Helicopters
Oceania Aviation
Oceania Helicopters Tauranga Ltd
Oceania Helicopters Pukekohe Ltd
Reid Helicopters
Philips Search and Rescue Trust
Rotor and Wing Maintenance
Skyline Aviation
SkyWork Helicopters Ltd
Southern Lakes Helicopters
The Helicopter Line
Volcanic Air Safaris
Windhawk Helicopters

U.S.A.
Aspen Helicopters
Brim Aviation
Icon Aircraft
Geomni Aviation
MD Helicopters
Precision Helicopters
Rampart Aviation
Vertol Systems Company
Wilson Construction
ACUASI

Canada
Aero 48
Gemini Helicopters Inc
Helicarrier
Synergy Aviation
Valley B Aviation
Airborne Energy Solutions
Yellowhead Helicopters
Coldstream Helicopters

Australia
Air Fleet Management
Avisyst Avionic System Solutions
Heli-Serv
McDermott Aviation

Africa
Sahara African Aviation
MEX

Hong Kong
Heliservices

Malaysia
Mycopter Aviation Services
Galaxy Aerospace
Gading Group
Asia Aero Engineering

Papua New Guinea
Heliscope
Tropicair

British Isles
Tranent Ltd

 

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