MEET THE TEAM
Introducing the Aeronet Management Team. If you make the move to Aeronet Software you will be dealing with each of us at some point during your journey. We are here to ensue your journey is as smooth and seemless as possilbe along with a dedication to building a long lasting business relationship. We look forward to meeting every member of your team!
SALES & SUPPORT
Greg will ensure you are fully informed about all aspects of our products and services and introduce you to how we do things here at Aeronet.
EVALUATION & ANALYSIS
Aaron is our problem solver. He will help you complete an evaluation of our product and establish any process improvement opportunities for your company.
Marty will manage your project investment schedules, provide all cost breakdown and manage your Service Level Agreements.
ANALYSIS & EVALUATION
ANALYSIS & EVALUATION
The purpose of the Analysis & Evaluation Phase is to establish a clear list of your company’s requirements. We install a fully functional demo version of Aeronet. This will enable complete testing and comprehensive understanding of the system, all while work-flows are mapped, and existing processes mirrored or improved upon.
All costs for this phase will be submitted in a clear Evaluation Statement of Work provided before we commence work.
The Analysis & Evaluation Phase allows the Project Team to list your requirements against existing Aeronet functionality. These are then categorized into three responses:
CAN DEMO – Aeronet meets this requirement “Out of the box”.
CAN CONFIGURE – With some configuration, Aeronet meets this requirement.
CAN DEVELOP – With some custom development by our Product team, we can meet this requirement.
We also prioritize these requirements with you into “Must Have” and
“Should Have”, to help us focus on what is most important to your business.
At the end of this phase, we will be able to Demonstrate all CAN DEMO and
CAN CONFIGURE requirements, and provide a quote for any MUST HAVE requirements that require development.
It is possible that after phase 1. The decision is that Aeronet is not a good fit. In this case, you are welcome to take the Requirements Document to market to find a more suitable solution.
We will then provide you with a Statement of Work for your approval for the Onboarding Phase.
This phase of the project is about working with Stakeholders to ensure all the requirements established in the Evaluation Phase have been met.
The Aeronet Evaluation Document evolves into a detailed Project Plan with the requirements becoming “User Accepted”.
We expect small tweaks and tune ups at the Onboarding phase to get your installation to your liking. All of these are covered by the Onboarding Statement of Work with costs quoted to you before commencement of this phase.
Reports, stationery and forms are developed and final setup is completed. Your company’s install Is moved to a live production server, backups commence, and a go live day is set.
End User training is planned and scheduled, with help documentation
(User Journeys) drafted for users.
GO LIVE & SUPPORT
At this point, you are ready to go live, and will have a Customer Care Agreement in place. Your ongoing costs for the Product Subscription, and Customer Care Services as per proposal are submitted to you for approval.
End User training is completed and help documentation. User Journeys are published for end users.
We will then provide you with a Statement of Work for your approval for the Ongoing Support Phase.
The Aeronet team is dedicated to ensuring that your transition to Aeronet is seamless, and that ongoing use is made easy through continued support. Our friendly support staff will manage your queries into the future when help is required. We provide multiple levels of Customer Care offerings, depending on your level of capability and support requirements. We will work with you on any extra requirements discovered during Onboarding.
Additional User Training can be requested as required and are covered by a separate Training Statements of Work as outlined in your Customer Care Agreement.
Aeronet is fully customizable to your business processes. Customization and additional development is quoted on a task by task basis. Any customization required will be fully quoted before any work commences. Estimated costs in the proposal are for budget purposes only – subject to the completion of the Analysis & Evaluation Phase.
Additional Development can be commissioned on a “Buy or Wait” basis at any time. All good ideas from users are put on the Road-map and they all, eventually, will become part of the product.
These Feature Requests can viewed at our Support Portal...
Funding the development helps us deliver these new features quicker and hence we offer the “buy or wait” option for our users.
If the development costs are a good ROI for your work-flow then it becomes win/win.
New development releases are continuous. Development can be requested as required and are covered by separate statements of work as outlined in your Customer Care Agreement.
We work using an Agile methodology that helps us quickly deliver software to our clients. This is based on the Scrum methodologies, with some of our own special sauce thrown in for good measure. User requirements are gathered using User Stories (As a [“Who”] I want/need to [“What”], so I can [“Why”]. We then design the delivery of the user story [“How”] and prioritize those User Stories into Sprints [“When”]).
Agile is an extremely effective way of focusing software teams on delivery outcomes and listening to User Feedback so we can iterate our solutions towards what real users need.
A Proposal is created & approved
The Analysis & Evaluation Statement of Work is approved
A Proposal will provide an overall estimate of costs for budget purposes. Accurate costs can only be provided at the commencement of each phase.
An Analysis & Evaluation Statement of Work will provide a details project scope, list of tasks and deliverables that you can expect during phase 1, as well as a full cost breakdown.
An Aeronet Requirements Document is prepared for you as part of the Analysis & Evaluation Phase. An EMAPS workshop helps us to create a picture of what processes your company currently has in place. Your processes are mapped and any areas that could be improved are identified and documented. Any processes that do not correspond to any of Aeronets User Journeys are grouped and analyzed. This document will establish if Aeronet is a good fit for your business as it is, or whether it requires some form of customization.
A detailed Project Plan is created. It outlines tasks, deliverables and timelines. This document will become the collaboration tool used by all key stakeholders and users.
An Onboarding Statement of Work will outline the Onboarding Phase and provide a full cost breakdown of phase 2.
An Training Statement of Work purpose is to provide a training program based on the requirements of your company. A individually tailored training schedule will be presented in this document.
A Master Services Agreement is a legal document outlining responsibilities. Its purpose being to make sure both parties are clear in areas such as, data ownership, cancellation policies, security, warranties etc. This document must be signed before Go-Live can proceed.
The Customer Care Agreement will outline the level of support provided by our Helpdesk. We will suggest the best plan for your company based on your requirements.
WHO DO WE SUPPORT?
Aeromotive Aircraft Engineering Specialists
Hamilton Aero Maintenance Ltd
ICEA LtdInflite Charters Ltd
Milford Sound Scenic Flights
North Shore Helicopters
Oceania Helicopters Tauranga Ltd
Oceania Helicopters Pukekohe Ltd
Philips Search and Rescue Trust
Rotor and Wing Maintenance
SkyWork Helicopters Ltd
Southern Lakes Helicopters
The Helicopter Line
Volcanic Air Safaris
Vertol Systems Company
Gemini Helicopters Inc
Valley B Aviation
Airborne Energy Solutions
Air Fleet Management
Avisyst Avionic System Solutions
Sahara African Aviation
Mycopter Aviation Services
Asia Aero Engineering
Papua New Guinea